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About Us


Fridge Filters Online is our website created to supply replacement water filters for genuine American and American style fridge freezers. Our aim is to provide a fast, efficient and reliable filter replacement service to our customers at a competitive price, across the UK. We are completely dedicated to your total satisfaction.

Fridge Filters Online was established to service the increasing need for expertise in the American domestic appliance sector and is owned and part of Liberty American Appliance Sales & Service.

If you have any suggestions or comments please email us using the link on the store page.

FridgeFiltersOnline.co.uk is our easy to use, secure and reliable online store. Enabling you to purchase quality, replacement fridge water filters for your American/American style, side-by-side fridge freezer, quickly, easily and at fantastic prices.

Simply click on the manufacturer of your fridge freezer in the 'Product Sections' on the left, to find which replacement fridge water filter you are looking for. If you know the make and model number of the water filter you require, enter this information in the 'quick search' facility at the top of the page.

Every water filter we sell is brand new and sealed in the manufacturer's packaging. We keep all fridge water filters in stock ready for immediate shipment.

In addition to replacement fridge water filters we sell accessories such as stainless steel cleaners and Microban antibacterial filters,

If you can't see what you need or if you have a question regarding any of the fridge water filters or other products on the site, then please feel free to contact us via email or telephone and we will do our utmost to help.

Our Contact details:
Fridge Filters Online
49 Hawkesworth Drive Bagshot Surrey GU19 5QY United Kingdom
Phone: 01276 489571
Email: sales [at] fridgefiltersonline [dot] co [dot] uk
VAT Registration Number 733 5820 36

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We only accept and ship orders within the UK. We accept Visa, Mastercard, American Express and debit card payments. All transactions are made in GBP.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We accept the following payment methods.


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Shipping And Handling


All items are shipped 1st class post unless 2nd class post has been selected. Shipping and handling is charged per item, plus VAT where applicable, as follows:

1st Class Post:
1 item - £4.50
2 items - £5.50
3 items - £6.50
4 items - £7.50

2nd Class Post:
1 item - £3.50
2 items - £4.00
3 items - £5.50
4 items - £6.50

Delivery Schedule

Items that are in stock are usually despatched on the same/next day, depending on time of order.

You must inform us within 2 working days if the goods are damaged in transit and as soon as possible if they are lost in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges


For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security


When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

In accordance with the Payment Card Industry Data Security Standard, all credit or debit card information including, the card number, the card's valid from and expiry date and the security number is not electronically or physically collected or stored in any way by Fridgefiltersonline.co.uk. All online customers are transferred to HSBC's secure site to enter their payment details or transferred to PayPal's secure payment gateway.

Fridgefiltersonline.co.uk are PCI DSS compliant.

Guarantee

We aim to guarantee your satisfaction. If not, we will do our utmost to put things right.

Reaching Us


If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01276 489571 (International +44 01276 489571) or write to us at 49 Hawkesworth Drive Bagshot Surrey GU19 5QY United Kingdom

Privacy Policy

INTRODUCTION
In this privacy policy, "we" and "our" relates to Fridge Filters Online.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Fridge Filters Online or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We also hold confirmation of your request to join our Filter Reminder Service. You can opt out of the reminder service at any time.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

AUTOMATED PROCESSING
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01276 489571.


Credit and Debit Card Information
In accordance with the Payment Card Industry Data Security Standard, all credit or debit card information including, the card number, the card's valid from and expiry date and the security number is not electronically or physically collected or stored in any way by Fridgefiltersonline.co.uk. All online customers are transferred to HSBC's or PayPal's secure site to enter their payment details.

Your Consent
By submitting information to Fridgefiltersonline.co.uk you consent to the collection and use of this information by Fridgefiltersonline.co.uk and its Service Provider. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Cookies
Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Fridge Filters Online will never use the data gathered through cookies to contact you via post, email or telephone.

Fridge Filters Online will only contact you directly in relation to your order or if you have signed up to our Filter Reminder Service where we will email you when your filter becomes due for renewal.

International Privacy
The above privacy statement may not be applicable in all countries of Fridge Filters Online visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Fridge Filters Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy


Incorrectly Ordered/Returned Items
A restocking charge of 20% of the unit cost of the item will apply. Any delivery charges or postage and packing is non-refundable. Return postage is bourne by the customer.

Damage in Transit
If goods are damaged in transit, Fridge Filters Online shall not be liable in respect of any claims for damages unless we are notified in writing within 2 working days of receipt of the goods.

Faulty Goods
In the unlikely event of faulty goods, you should notify us as soon as possible. We will then advise you on the proceedure for returning the faulty goods. A refund and credit note will be processed following inspection of the goods and is at the discretion of Fridge Filters Online.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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